User Guide
Welcome to the Mutare City Council Jobs Portal User Guide. This comprehensive guide will help you navigate the portal, apply for jobs, and manage your applications effectively.
Good News: During registration, you'll complete most of your profile information across 6 easy steps. This means once you finish registering, you'll be ready to start applying for jobs! You can always update your profile later to keep it current.
Getting Started
Register via the Sign Up page. The form is a 6-step wizard; most of your profile is captured during registration so you can apply for jobs soon after.
Registration wizard (6 steps)
On the Sign Up page you will go through Account Information (name, email, phone, password), Personal Details (birth date, gender, address, profession, ID, bio, etc.), Academic Qualifications, Professional Qualifications (optional), Work Experience, and References.
Validation & review: Pay attention to validation messages on each step (required fields, formats, file types). On the final step you get a chance to review all your data before you submit — use it to correct anything before creating your account.
Password: You set your password during sign-up. Choose one you will remember; you need it every time you log in.
After you complete all 6 steps and submit, you are logged in and can use My Profile to update details anytime, and Available Jobs to apply.
Applying for Jobs
Since you've already entered most of your information during registration, applying for jobs is straightforward! You'll mainly need to prepare your application documents.
Prerequisites
- You must be registered and logged in
- Your profile should be complete (most information is collected during registration, but you can review and update it anytime)
- You should have your application letter and resume/CV ready to upload (PDF format recommended)
Quick Start: If you completed all 6 registration steps, your profile is already mostly complete! You can start applying for jobs right away. Just make sure your information is up to date and tailored for each specific job you're applying for.
Application Process
1
Browse Available Jobs
Navigate to Available Jobs menu from your dashboard sidebar. You'll see a list of all current job openings with their titles, departments, and application deadlines.
2
View Job Details
Click on any job to view complete details including:
- Job description and responsibilities
- Required qualifications and experience
- Salary range (if disclosed)
- Application deadline
- Special requirements or instructions
3
Click "Apply" Button
Once you've reviewed the job details and confirm you meet the requirements, click the "Apply" or "Apply Now" button.
4
Upload Required Documents
You'll need to attach the following documents:
- Application Letter: A formal letter expressing your interest in the position
- Resume/CV: Your detailed curriculum vitae
Note: Other information such as your bio, skills, qualifications, and work experience will be automatically retrieved from your profile.
5
Review Profile Information
Before submitting, review all information that will be included with your application. If you notice any outdated information, you can cancel the application, update your profile, and start again.
6
Submit Application
Click the "Submit Application" button to send your application. You'll receive a confirmation message.
Verify Successful Application: To confirm your application was submitted successfully, go to the My Applications menu. Your application for the intended job should appear in the list.
Pro Tip: Before applying for any job, always review and update your profile information to ensure it accurately represents your current skills, experience, and qualifications for that specific role.
Editing and Canceling Applications
You have the flexibility to edit or cancel your applications, but only before the application deadline.
Accessing Your Applications
Navigate to My Applications from your dashboard sidebar to view all jobs you've applied for.
Editing an Application
1
Find Your Application
In the My Applications page, locate the application you want to edit.
2
Click Edit Button
Click on the "Edit" button next to the application (only visible if the deadline hasn't passed).
3
Update Documents
You can replace your:
- Application letter
- Resume/CV
4
Update Profile Data
If you need to update other information (bio, skills, qualifications, experience), you should:
- Go to My Profile
- Update the relevant sections
- Save your changes
- Return to your application (the updated profile data will be automatically included)
Canceling an Application
If you decide you no longer want to proceed with an application:
- Go to My Applications
- Find the application you want to cancel
- Click the "Cancel"button
- Confirm your decision when prompted
Deadline Restriction: You can only edit or cancel applications before the application deadline. Once the deadline has passed, your application is locked and cannot be modified.
Profile Management
Your profile is the foundation of all your job applications. The good news is that most of your profile information is already collected during the 6-step registration process, so you'll have a head start!
Registration Advantage: Since you entered your personal details, qualifications, work experience, and references during registration, your profile is already mostly complete. You can review and update it anytime through the My Profile menu.
Why Profile Updates Matter
Important: Since some profile information may be more relevant for certain job applications than others, you should always review and update your profile before applying for each new position. Even though most data is collected during registration, keeping it current is essential.
Profile Sections
Personal Information
- Full name, ID number, date of birth
- Contact details (phone, email, address)
- National ID or passport information
Professional Bio
- A brief professional summary about yourself
- Your career objectives and aspirations
- Key strengths and unique qualities
Skills
- Technical skills relevant to your field
- Soft skills (communication, leadership, etc.)
- Language proficiencies
- Software and tools you're proficient in
Academic Qualifications
- Educational background (degrees, diplomas, school certificates)
- Institution names and years of completion
Professional Qualifications
These are certifications issued by professional bodies that certify you in a specific field—not academic degrees. Examples by area:
- Accountancy & Finance: ACCA, CIMA, ICAZ, CPA
- IT & Tech: Cisco (CCNA, CCNP), Oracle, Java, Python, AWS, Microsoft (Azure, MCSA)
- Other fields: Any board or body that awards a certificate or license (e.g. PRAZ, CIPS, health or engineering bodies)
If a professional body certified you in a skill or role, add it here. This section is optional but recommended.
Work Experience
- Previous employers and positions held
- Employment dates and durations
- Key responsibilities and achievements
- References (if required)
How to Update Your Profile
- Click on My Profile in your dashboard sidebar
- Navigate to the section you want to update
- Click the "Edit" button
- Make your changes
- Click "Save" to apply your updates
Best Practice: Make it a habit to review and update your profile before each job application. This ensures all information is current and tailored to the specific role you're applying for.
Sending Feedback
Your feedback helps us improve the jobs portal and recruitment process. We welcome all types of feedback!
Types of Feedback
Suggestions
Share your ideas on how we can improve the portal, application process, or any other aspect of the recruitment system.
Challenges/Issues
Report any problems, bugs, or difficulties you've encountered while using the portal. This helps us fix issues quickly.
Compliments
Let us know what you love about the portal or share your positive experiences. Your appreciation motivates our team!
How to Submit Feedback
1
Navigate to Feedback
Click on Feedback in your dashboard sidebar.
2
Select Feedback Type
Choose whether you're submitting a Suggestion, Challenge, or Compliment.
3
Describe Your Feedback
Provide a clear and detailed description of your feedback. Be as specific as possible to help us understand your point.
4
Attach Screenshot (Optional)
If applicable, you can attach a screenshot to illustrate your point. This is especially helpful for reporting bugs or interface issues.
5
Submit
Click the "Submit" button to send your feedback. Our team will review it and take appropriate action.
Your Voice Matters: Every piece of feedback is reviewed and considered. We're committed to continuously improving your experience on our platform.
Dashboard Overview
Your dashboard is your central hub for all job-related activities. Here's what you'll find:
Dashboard Home
Overview of your account activity, recent applications, and important notifications.
Available Jobs
Browse all current job openings, filter by department, and view job details.
My Applications
View all your submitted applications, their status, and manage them (edit/cancel before deadline).
My Profile
Complete and update your personal information, bio, skills, qualifications, and experience.
Feedback
Submit suggestions, report challenges, or share compliments about the portal.
Tips & Best Practices
Complete Registration Thoroughly
Take your time during the 6-step registration process. Since most of your profile is created during registration, completing all steps thoroughly means you'll be ready to apply for jobs immediately after registration!
Keep Your Profile Current
Regularly update your profile with new skills, qualifications, and experience. Review it before each application.
Use Professional Documents
Ensure your application letter and CV are professionally formatted, error-free, and saved in PDF format for best compatibility.
Don't Wait Until Deadline
Submit applications early. This gives you time to edit if needed and shows initiative. Technical issues close to deadlines are your responsibility.
Tailor Your Application
Customize your application letter and highlight relevant skills for each specific job you apply for. Generic applications are less effective.
Verify Your Application
Always check My Applications after submitting to confirm your application was received successfully.
Mobile-Friendly
The portal is optimized for mobile devices. You can apply for jobs directly from your smartphone, but ensure you have documents ready.
Check Email Regularly
Important notifications about your applications may be sent via email. Check your inbox regularly and ensure our emails aren't going to spam.
Troubleshooting
Common Issues and Solutions
I can't see the "Apply" button
Solution: This usually means your profile is not fully completed. Go to My Profile and ensure all required sections are filled out.
My application doesn't appear in "My Applications"
Solution: If your application doesn't show up after submission:
- Refresh the page
- Check if you received a confirmation email
- If still missing, try submitting again or contact support via the Feedback menu
I can't edit my application
Solution: Check if the application deadline has passed. You can only edit applications before the deadline. If the deadline hasn't passed and you still can't edit, report this via Feedback.
File upload fails
Solution:
- Ensure your file is in PDF format
- Check that file size doesn't exceed the limit (usually 5MB)
- Try using a different browser
- Check your internet connection
I forgot my password
Solution: Click "Forgot Password" on the login page and follow the instructions to reset your password via email.
The portal is slow or not loading
Solution:
- Check your internet connection
- Clear your browser cache and cookies
- Try a different browser (Chrome, Firefox, Safari recommended)
- If the issue persists, report it via Feedback
Need More Help? If you're experiencing an issue not covered here, please use the Feedback menu to report it. Include screenshots if possible and describe the issue in detail.
Frequently Asked Questions (FAQs)
Yes! You can apply for as many positions as you qualify for. Each application is independent, so make sure to tailor your application letter for each job.
The timeline varies depending on the position. After the application deadline, shortlisting typically takes 2-4 weeks, followed by interviews and final selection. You'll be notified if you're shortlisted.
Yes. You'll receive email notifications about important updates. Shortlisted candidates will be contacted directly for interviews. You can also check your application status in the My Applications section.
No. The system automatically closes applications at the deadline. Late applications are not accepted under any circumstances. Apply early to avoid missing out!
PDF format is strongly recommended and widely accepted. Some positions may also accept .doc or .docx formats, but PDF ensures your formatting is preserved.
No. You create one profile that can be used for all job applications. However, you should update your profile information as needed to match different job requirements.
Yes. We take data security seriously. Your personal information is encrypted and only accessible to authorized recruitment personnel. We comply with data protection regulations.
Absolutely! The portal is fully responsive and optimized for mobile devices. You can complete the entire 6-step registration process, browse jobs, update your profile, and submit applications directly from your smartphone or tablet. Make sure you have all your documents ready (passport photo, National ID card, certificates) before starting registration on mobile.
The registration process has 6 steps and collects most of your profile information:
- Account Info: Name, email, phone, password
- Personal Details: Birth date, gender, address, profession, passport photo, National ID, bio
- Academic Qualifications: Education level, institution, year obtained, certificates
- Professional Qualifications: Certifications from professional bodies (e.g. ACCA, Oracle, Cisco, Java, Python, AWS)—optional but recommended
- Work Experience: Previous employers, positions, dates, responsibilities
- References: Professional references with contact information
Since most information is collected during registration, you'll be ready to apply for jobs immediately after completing all 6 steps!
If you forget your password, click "Forgot Password" on the login page and follow the instructions to reset it via email. Remember: Choose a password during registration that you'll remember, as you'll need it every time you log in. Write it down in a safe place if needed.
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Still Need Help?
Contact Mutare City Council:
Phone: +263 20 64412
Email: townclerk@mutarecity.org
Hours: Monday-Friday 8:00am-5:00pm, Saturday 8:00am-12:00pm
