At Mutare City Council, we are committed to safeguarding your personal data and ensuring full transparency about how your information is collected, processed, and safeguarded throughout your recruitment journey.
This Privacy Policy explains how Mutare City Council ("we", "us", "our", or the "Council") collects, uses, stores, shares, and protects personal information obtained from individuals ("you", "candidate", "applicant", or "guest user") who visit our website, register a candidate account, or submit job applications via our online recruitment portal located at jobs.mutarecity.org.
By accessing or using our recruitment portal, you acknowledge that you have read and understood the practices described in this Privacy Policy. If you do not agree with these practices, please refrain from submitting personal information or using the online recruitment services.
To allow you to apply for vacancies with Mutare City Council and enable our human resources team and assessors to evaluate your suitability, we collect various categories of personal information:
Full legal name, national identity number or passport number, date of birth, gender, marital status, nationality, and photo ID where required.
Primary email address, phone numbers (mobile & landline), physical residential address, city/province, and postal details.
Educational history, degrees, diplomas, secondary school certificates, professional memberships, licensures, and certified transcripts.
Curriculum Vitae (CV) / Resumes, past employers, job titles, duties, employment dates, skills, and work achievements.
Names, organizations, job designations, phone numbers, and professional email addresses of your nominated referees.
IP addresses, browser type, device information, operating system, login timestamps, and application session logs.
We use your data exclusively for defined, legitimate purposes associated with employment, recruitment management, and the proper administration of the Mutare City Council recruitment system. Specifically:
| Recruitment Activity | How Your Data Is Used | Data Types Involved |
|---|---|---|
| 1. Job Application Processing & Shortlisting | Evaluating your qualifications, experience, and pre-screening responses against the minimum and preferred requirements of municipal vacancies. | Profile info, CV, educational certificates, work history, questionnaire answers. |
| 2. Verification & Credential Vetting | Confirming the authenticity of academic certificates, professional council registrations, driver's licenses, and checking references with nominated referees. | National ID, certified copies, referee contact details, institution records. |
| 3. Assessor & Interview Panel Reviews | Generating candidate packs and assessment scoring sheets for municipal selection committees and interview panels. | Candidate application summary, CV, interview ratings, assessment scores. |
| 4. Candidate Communication & Updates | Sending SMS and email notifications regarding application progress, interview invitations, status changes, and conditional job offers. | Email address, mobile number, full name. |
| 5. Portal Account & Security Management | Authenticating your login sessions, managing password resets, enforcing role-based permissions, and detecting suspicious activities. | Encrypted credentials, IP address, login logs, session tokens. |
| 6. Statutory Governance & Audit Compliance | Maintaining official audit records of municipal recruitment processes to ensure fairness, equal opportunity compliance, and public accountability. | Application timeline, assessor notes, scoring audit trails. |
Our processing of your personal data is grounded in the following lawful bases and core principles:
You provide explicit consent when registering on the portal, creating your profile, and submitting applications for specific job posts.
Processing is necessary in order to take steps at your request prior to entering into an employment contract with the City Council.
Fulfilling local government recruitment mandates, urban council regulations, and statutory employment recordkeeping requirements.
We collect only data strictly relevant to the hiring process, and provide you tools to update and ensure data accuracy anytime.
We maintain strict access controls to ensure that only authorized personnel with a legitimate administrative need can view your personal and application data:
Human Resources personnel responsible for managing vacancies, coordinating interview schedules, and issuing formal communications.
Appointed municipal department heads and subject-matter assessors assigned to evaluate candidates for designated vacancies.
Technical hosting and database providers operating under strict data protection and non-disclosure obligations.
We implement robust technical and organizational security measures to protect your personal information:
We retain your personal data only for as long as necessary to fulfill the purposes for which it was gathered, comply with legal and audit requirements, or until you request account closure:
Maintained as long as your account remains active, enabling you to apply for multiple vacancies over time without re-entering profile information.
Application records and assessor evaluation sheets for closed vacancies are securely archived for statutory municipal audit periods (typically 12 to 24 months).
Data collected during the recruitment of successful candidates is transferred to their official Council personnel employment file.
As a registered user and job applicant, you hold key rights regarding your personal information:
View your full profile, uploaded certificates, and application history anytime by logging in.
Update or correct inaccurate personal details, qualifications, or contact numbers via your profile.
Request account deactivation and removal of non-statutory records when no active application is pending.
Withdraw an active job application prior to the closing deadline through your candidate dashboard.
To exercise any of these rights, please log in to your account settings or contact the Human Resources Department through the contact channels listed below.
Our recruitment portal uses essential cookies and browser storage technologies to maintain platform functionality and protect your security:
| Cookie Type | Purpose | Duration |
|---|---|---|
| Authentication & Session Cookies | Maintains your secure login state as you navigate between portal pages. | Session / Until Logout |
| CSRF Protection Token | Prevents Cross-Site Request Forgery attacks when you submit forms or applications. | Session |
| UI Preference Storage | Remembers filter selections, table pagination, and responsive display preferences. | Persistent (Local) |
You have continuous control over your information directly from within your candidate profile:
Navigate to Candidate Dashboard → Profile to update your CV, contact numbers, address, or academic documents at any time.
Change your login password and manage session authentication under Account Settings.
If you have questions, feedback, or inquiries regarding this Privacy Policy, your personal data, or wish to exercise your data subject rights, please contact:
Entity: Mutare City Council
Address: Mutare Civic Centre, Robert Mugabe Way, Mutare, Zimbabwe
Phone: +263 20 64412
Email: townclerk@mutarecity.org
Hours: Mon - Fri: 8:00 AM - 5:00 PM
Recruitment Portal: jobs.mutarecity.org
